1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily share through enquiry forms, emails, or calls:
- Name
- Company name
- Email address
- Phone number
- Job title
- Country/City
- Project details or requirements
1.2 Technical Information
Automatically collected when you browse our website:
- IP address
- Browser type & version
- Device type (mobile/desktop)
- Pages viewed
- Time spent on pages
- Clickstream data
- Cookies & tracking identifiers
1.3 Business-Related Information
Shared during inquiries for quotations, technical discussions, or project evaluations:
- Material properties
- Capacity requirements
- Process parameters
- Site and utility information (if voluntarily provided)
2. How We Use Your Information
We use your information to provide a seamless and personalized experience:
- Responding to enquiries and providing quotations
- Sending product details, brochures, and technical information
- Improving website performance and user experience
- Conducting pilot trials (“Dried & Tested”)
- Processing service requests or support
- Sending updates, offers, or relevant industry communications
- Maintaining internal analytics and records
- Complying with legal requirements
We do not sell or rent your data to unaffiliated third parties.
3. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve loading speed
- Remember your preferences
- Provide analytics (Google Analytics or similar tools)
- Enhance security
You can disable cookies through your browser settings, but certain features of the site may not function properly without them.
4. Third-Party Sharing
We may share limited information with:
- Technology partners (for hosting, analytics, security)
- Logistics or service partners (if required for project execution)
- Legal or government authorities (where compliance mandates it)
All partners are required to protect your data as per applicable standards.
We never share customer information with unrelated third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encrypted servers
- Secure hosting environments
- Controlled access to internal databases
- Regular monitoring and upgrades
However, no online system can guarantee complete security. Users share information at their own discretion.
6. Data Retention
Your data is retained only as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal, operational, or audit obligations
Once no longer required, the data is securely deleted.
7. Your Rights
Depending on applicable laws, you may request:
- Access to your personal data
- Corrections or updates
- Deletion of your information
- Restriction of processing
- Opt-out from newsletters or marketing communication
For any such request, write to us at:
[Insert official email]
8. External Links
Our website may include links to third-party websites.
We are not responsible for:
- Their content
- Privacy policies
- Data handling practices
Please review their policies before interacting.
9. Children’s Privacy
Our website is intended for business and industry users.
We do not knowingly collect information from individuals under the age of 18.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect:
- Legal changes
- Technological updates
- Operational improvements
Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy or your data rights, contact:
Gem Drytech Systems LLP
Email: info@gemdryers.com
Phone: +91 98311 73874
Website: www.gemdryers.com
Address: 10/C, Middleton Row, 3rd Floor, Kolkata – 700071, INDIA